FAQ

1. What are your main products?

We are concentrated on following items:

Herbal extract powder;

Natural fruit& vegetable fiber powder;

Freeze-dried powder;

Natural weight loss ingredients; natural sexual enhancement ingredients; Improve immunity; Beauty cosmetic ingredients.


2. Could I get sample?

Yes, we can supply free samples, but the shipping cost will be paid by our customers.


3. How could I play order and how to make payment?

Proforma invoice will be sent first after confirmation of order. You may make payment by T/T(Telegraphic Transfer), Alibaba trade assurance etc.


4. What’s your MOQ?

Our MOQ is 1kg. But we also accept less quantity such as 0.5kg.


5. What's your return service policy?

If you are not satisfied with our products, pls return all goods back to us wihin 60 days and we will your money back.


6. When will my ordered products be shipped?

Products in stock usually ship within 24-48 hours of your order being received and processed. If a product is not in stock, delivery time varies but is generally about 3-5 days, depending on exact order quantity.


7. Do you have discount price for different quantity?

Yes, larger quantity, better price.


8. Do you test your products?

Yes, we test for all incoming raw materials before production of the extracts. Testing before any processing takes place helps us to deliver you the highest quality ingredients at the lowest possible prices.


9. What certification do you have?

ISO9001, HACCP, KOSHER, HALAL international quality system certification.


10. How does your factory make sure the product quality?

1). We will check the samples randomly.

2). Ensure the quality and storage safety of each batch of products.

3). We will make a final inspection before shipment.


11. How do I make an order?

Simply contact our office by telephone at +86-029-88252883 or E-mail at sales01@sxjtsw.com. We will connect you with one of our account managers who will be happy to assist you with your order.



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